Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!


Last updated: April 2023

1. General questions

What is your return policy?

We want you to be completely satisfied with your purchase, so we accept exchanges on all items within 30 days of the purchase date. To start an exchange, please visit our return policy page and follow the instructions.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our 'track your order' page or on the carrier's website.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

Do you have a physical store?

Currently, we do not have a physical store. However, we do offer free express shipping and free exchanges, so you can try our products risk-free.

2. product questions

What size should I order?

We have a size chart available for each product to help you find the best fit. Please refer to the size chart on the product page for more information.

Are all jerseys authentic?

Yes, all jerseys sold in crates are Mitchell & Ness or Nike brand and come brand new with tags!

What if I want certain teams or players?

If you do/don't want certain players, teams or colors in your crate, please leave a note at the checkout and we'll do our best to facilitate your requests.

Is everything in crates brand new?

Everything we offer is brand new with tags. 

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, After Pay, Zip Pay and Apple Pay.

Do you offer installment payment options?

Yes, we offer installment payment options via After Pay and Zip Pay.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

4. Shipping Questions

How long does shipping take?

Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.

How much does shipping cost?

We offer free express shipping for purchases over $160 or free standard shipping on purchases under $160.

How long do orders take to dispatch?

We aim to have all orders before 2pm shipped the same day, however please allow 1-3 business days for your order to be shipped.

Do you ship to P.O. boxes?

Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.

5. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing contact@hoopsncrates.com or by calling our toll-free number at 0432 622 082

What are your business hours?

Our business hours are Monday through Friday from 9:00am to 5:00pm EST.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at contact@hoopsncrates.com

Do you have a physical address?

Yes, we do have a physical address. Our headquarters is located at 21-23 Myrtle Road, Jimboomba, QLD, 4280.

Can't find the answer you're looking for? Send us a message and we'll get back to you as soon as possible.


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